Agreement With Us

Please read these Terms carefully before starting cooperation with us, and feel free to translate them into your own language. We recommend reviewing them with your own legal, language or industry advisers. The English version is the authoritative one; translations are provided for convenience only.

Before cooperating with TLC GROUP LLC (the “Company”, “we”), every client (the “Client”, “Partner”, “you”) is asked to read and accept these Terms. Acceptance is a condition of cooperation. If any point is unclear, we will gladly explain it before you decide to proceed.

We notify Clients of these Terms by e-mail. Our correspondence is confidential and may contain commercial information, so please do not disclose it to third parties. By confirming acceptance in writing, you acknowledge that you have read and understood these Terms, which are also published at http://tlc-connect.com. These Terms take effect once you confirm acceptance or sign a service agreement, and remain in force for your cooperation with us unless ended by written notice. We may also enter into separate written or electronic service contracts, which operate together with these Terms.

1. 1. If we update these Terms, the version in force when your cooperation started applies to that engagement. We will inform you of material changes by e-mail; you are welcome to check the current version on our website at any time.
2. 2. These Terms are binding between you and the Company and apply to all our services.
3. 3. If any wording here is unclear, please ask us before accepting — we are happy to clarify.
4. 4. You confirm that cooperation with us is permitted under the laws of your country. If any conflict later appears, please let us know and we will address it in good faith.
5. 5. We recommend that, before cooperating, you review these Terms with a lawyer, interpreter or other adviser as needed, so that you are fully comfortable with them.
6. 6. Please check that cooperation is compatible with the laws of your country. If you identify a conflict, let us know by e-mail so we can resolve it together.
7. 7. We aim for these Terms to be clear and balanced. Please make sure you are comfortable with them before proceeding.
8. 8. We encourage you to verify information about the Company and its services (registration data, public records, our website). We are glad to provide any details you need, including our Chamber of Commerce membership.
9. 9. Our services are intended for legal entities and entrepreneurs engaged in product sales.
10. 10. The Company acts as an independent consultant and intermediary, assisting with documentary quality and compliance assessment and related advisory services.
11. 11. Any e-mail from the Company to the address you provided is considered a valid notice.
12. 12. Where you have also signed a paper service agreement, its terms and these Terms are intended to work together in your favour and without disadvantaging you.
13. 13. These Terms have no fixed expiry and remain valid for your cooperation with us; you may end them for future services by written notice at any time.
14. 14. If you terminate cooperation, obligations already properly incurred (for example, for work already performed) remain payable, but you keep all your other rights.
15. 15. If market conditions, laws or international trade regulations change, we may update these Terms. We will inform you by e-mail or on the website. If an update is not acceptable to you, you may end cooperation for future services without penalty.
16. 16. Please provide accurate and up-to-date information. If no updates are given, we will reasonably assume the information previously supplied remains current.
17. 17. If a third-party claim arises directly from your breach of these Terms, you agree to cover the reasonable costs we incur as a result.
18. 18. If either Party is in breach, the other may suspend the affected obligations until the matter is resolved. This does not remove your other rights.
19. 19. Please treat information about your cooperation with us as confidential and do not share it with uninvolved third parties without need.
20. 20. Payment. Standard payment is in two instalments — 50% in advance before we start, and 50% on electronic delivery of the completed assessment. If, after starting, we conclude we cannot carry out the assessment for the agreed purpose, we will refund the advance in full within 20 business days. If you cancel on your own initiative after work has begun, we may retain the actual costs already incurred and return any remaining balance.
21. 21. You are welcome to verify the quality of our work, personally or through your own experts, at any stage.
22. 22. We may request documents or information reasonably needed to perform the services, in electronic or other form.
23. 23. We use the materials you provide solely to perform the agreed services, in line with the GDPR, and do not use them for other purposes without your consent.
24. 24. Where you are located remotely, we may deliver documents electronically or in hard copy, as convenient.
25. 25. We may engage qualified specialists to help perform the services; we remain your point of contact and responsible for the engagement.
26. 26. If you have questions or concerns about our work, please raise them with us in writing before or after payment; we will review and respond in good faith, and put right anything on our side that needs correcting.
27. 27. Nature of the Company and its documents. The Company is a private company — not a state authority and not certified by any government body. After reviewing the applicable regulations and documentation, it issues an independent assessment (confirmations, conclusions or similar) based on its professional expertise. These are not official government documents.
28. 28. Our specialists and agents act under the Company’s responsibility; the Company stands behind the engagement as a whole.
29. 29. You may use the documents we issue for any lawful purpose — for example, to support your dossier, improve product competitiveness, or assure partners of product quality.
30. 30. Documents bearing the Company’s signature and letterhead are independent professional assessments. They are not official government documents and do not reflect the position of any state or official body; they represent the Company’s professional opinion.
31. 31. The Parties will first seek to resolve any dispute amicably through good-faith discussion.
32. 32. If a dispute cannot be resolved amicably, it will be referred to the court or dispute-resolution body specified in the signed service agreement.
33. 33. Before commencing proceedings, the Party concerned will notify the other in writing at its official e-mail address, so a resolution can be attempted first.
34. 34. We aim to review and respond to any written request or complaint within a reasonable time.
35. 35. Our internal working notes are for our own use and do not, by themselves, create legal obligations between the Parties.
36. 36. If any provision of these Terms is found invalid, the remaining provisions continue to apply.
37. 37. If you require a certificate officially valid in a specific country, this must be agreed separately in writing, specifying the country, the issuing authority and the exact name of the document. In other cases, we issue a general independent assessment bearing our signature and seal.
38. 38. You are free to confirm your satisfaction with the services using state authorities, independent experts or your own resources.
39. 39. Our responsibility relates to our own services performed with professional care; we are not responsible for outcomes that depend on the competent authorities or on information provided by you.
40. 40. Where the Company is found responsible for a failure in its own services, its liability is limited to the fees you paid for the engagement concerned. Nothing here limits any liability that cannot be limited under applicable law, or affects mandatory rights you may have under the law of your country.
41. 41. We may retain correspondence with you as a record of the work performed and, where necessary, as evidence.
42. 42. You confirm that no restrictions in your jurisdiction prevent cooperation with the Company or the signing of agreements.
43. 43. Nothing in these Terms removes any mandatory rights you may have under the consumer or other protective laws of your country.
44. 44. Please keep any information you learn about other Clients confidential and do not disclose it without our written consent.
45. 45. These Terms come into force once you confirm acceptance by e-mail and/or sign any Company document.
46. 46. The invalidity of one clause does not cancel the rest of these Terms.
47. 47. These Terms, together with the signed service agreement, set out the understanding between the Parties.
48. 48. Transfer of your rights or obligations under these Terms requires our prior written consent.
49. 49. The official version of these Terms is in English; translations are provided for convenience only.
50. 50. We may suspend or end cooperation in the event of a material breach of these Terms, in line with the terms above.
51. 51. A Client who introduces more than two Partners to the Company may receive a discount of up to 50% on the price of our services.
52. 52. The Company may enter into an agency agreement with Partners; such agreements are made in writing.
53. 53. Payment method. Payment is made by bank transfer to the Company’s account stated in the service agreement. A referral discount may also be applied where you introduce new Partners.
54. 54. We provide our services with professional care and reasonable skill, based on the documentation supplied and our knowledge of the applicable requirements.

We look forward to cooperating with you and are happy to answer any questions before you decide to proceed.